We offer free regular shipping worldwide for orders above US$50,
or charge a flat-rate US$5 for orders under US$50. Orders above US$250 enjoy a complimentary upgrade to express shipping.

Our parcels are also dispatched with a tracking number, to provide you with a peace of mind.

Please note that Artisan & Fox cannot be held responsible for delays with the shipping process, and customers are liable for any customs duties or taxes due on their shipments. 

 


 

UK Orders

UK Orders ship from London via Royal Mail.

Estimated Delivery Time: 2 - 3 business days

 


 

Singapore Orders

Singapore Orders ship from Singapore via Ninja Van.

Estimated Delivery Time: 2 - 3 business days

 


  

International Orders

International Orders ship from Singapore via DHL eCommerce.

Estimated Delivery Time: 10 - 20 business days

 


 

Express Delivery (Flat rate of US$20)

Express Orders ship from Singapore via FedEx.

Estimated Delivery Time: 2 - 5 business days

 


 

Customer Notes

1. Please ensure that your shipping address provided is correct. We are unable to redirect parcels once they have been dispatched.

2. Each order can only be delivered to 1 shipping address.

3. You may wish to provide your mobile number for the courier to contact you for pick-up. We will not share your personal details with anyone else or for any other purpose.

4. Estimation of delivery time starts from the moment an order is accepted, and includes a 48-hour period during which your items will be prepared for dispatch by our team.

5. All orders are shipped via registered postage and thus require a recipient to sign for their package. We are unable to send to PO boxes.

6. Please note that any import duties and taxes are as charged to the recipient, and may vary according to the destination customs.

7. In the event that parcels are returned to us, you would be asked to pay an additional flat-rate processing and delivery fee of US$15.00 for redelivery, or be provided a refund sans the charges incurred for your delivery.

 

Quality Assurance

We work closely with our artisans, which is why we can provide and maintain a high standard of their craftsmanship.

Note that the handmade nature of each item means that the crafts may differ slightly from the images shown online. No two items are exactly identical. Each purchase is truly unique, and as such, small discrepancies in representation is not considered a defect.

In the unfortunate scenario that you have received a defective or incorrect item, please contact us at fox@artisanandfox.com or contact us here within 14 days from the day you received the parcel.

 

Exchanges + Returns

You are welcome to exchange items within 30 days from the day you received the parcel. However, you would be liable for any additional delivery charges incurred in the delivery back to us.

In the event that you have received a defective item or wish to return an item, please contact our Customer Service Representative with your reason for return here. Please note that items purchased on sale are not eligible for exchanges and returns; if you return an item to us, we will be unable to process a refund or exchange.

Availability