If you have any order queries, please drop us a message at fox@artisanandfox.com or through our contact form here.


Parcel Status


(1) Initial Dispatch Status. If you have just placed your order, you can track it via DHL eCommerce with your tracking number here. If you have yet to receive your tracking number, please check your junk mail as it may have accidentally been sent there.

(2) Express Deliveries. If you have opted for express delivery, your parcel will be sent out ASAP via FedEx. You can track it here.

(3) Detailed Dispatch Status. After 3-5 working days, you can get a more specific status update of your parcel via the list below with your tracking number.




Any queries? Don't worry, speak to us here and we'll get back to you asap.